@jauhar123 | Posted 19 Apr. 2019
A chatbot is an intelligent software that can interact with a human and get things done for them. It has an interface that understands human language and responds accordingly with the relevant information.
Chatbots can be built on an already existing platform as well, such as Skype, Facebook Messenger, and Slack. On the other hand, the chatbots can easily be displayed on the web pages as well as mobile applications. Chatbots can replace a man-powered customer service and play a major role in the customer support system.
It is the heart, the most essential part of its implementation. The component can be implemented and deployed in a manner similar to a backend server component of a web or a mobile application. The middleware acts as the central controller and carries out a few tasks.
A channel connector, as the name suggests, connects the backend with the user interface.
The NLP Engine plays a crucial part in helping Healthcare chatbots understand the user’s intent. The engine has a decision tree that helps the bot understand what action to perform in the conversation.
This is where all the information is stored and when a user asks or inquires a particular query, the chatbot checks its context store to see where the user is and continue the conversation from that point onward.