@jauhar123 | Posted 13 Mar. 2019
Nowadays people are using Facebook Messenger, Kik, WhatsApp, and other messaging platforms to interact with their friends and family every day. Millions more are trying with speech-based assistants like Amazon Alexa and Google Home.
Here you can also refer to the use of messaging apps, chat Bots, and speech-based assistants to automate information and create personalized customer experiences at scale as conversational AI. Conversational AI is a type of SmartBots applications that enable long-running communications with customers via text or voice using the most natural interface available: natural language.
Why Conversational AI?
Consumers can use this conversational AI platforms in place of email, phone calls and face-to-face conversation to chat with family and friends. Younger people, in particular, tend to favor messaging over other forms of interaction.
How Can Businesses Use Conversational AI?
The business is communicating with a user during the time they’re using a particular product. The experience of delivering conversational AI solutions to businesses can notice that some use problems can leverage such technology better than others.
The significant benefit of having a conversational AI solution is the immediate response rate. Answering doubts within an hour translate to 7X more possibility of converting a lead. Customers are more likely to talk about a harmful activity than a positive one.
The market grows customer behavior. Garner prophesied that smart agents would manage '40% of mobile communications by 2020. ’ Every private business out there today either has a chat bot now or is considering one.
Imagine that you have a fresh IT system in place — great functionality, but it needs lots of maneuvering. Conversational AI allows the end user to place requests to the system and obtain responses, transferring the ability of execution from human to machine.