@jauhar123 | Posted 19 Apr. 2019
Conversational AI are a set of technologies that enable a computer to carry out real conversations with customers. Most businesses these days are incorporating AI in their business that solves customers queries, take voice inputs, facial recognition etc.
They offer a straightforward way of solving customer-related problems from taking their questions to providing immediate and relative answers. The term chatbot is almost similar to a Conversational AI.
A business thrives best when it is flexible. With the fast-paced changing taking place every day, it is important for a company to keep up with the pace to survive in the market and have its foot steady.
Developing a bot that has only one function to perform or a set of functions. For situations that the bots are not programmed, they will not be able to solve the queries hence might fail to serve.
Conversational AI provides organizations with the best and updated technology and are also cost-effective so that the organization does not have to bear much cost, that is, bear the minimum price.
For an AI-system to perform its best, it is very important to inculcate a learning process in it. An essential factor to consider is the ease of training a bot to function as required.
The main reason that prevents businesses from deploying a chatbot for their communications is the cost of the initial investment.