@jauhar123 | Posted 14 Mar. 2019
A chatbot is an artificial intelligence (AI) software that can reproduce a conversation (or a chat) with a user in natural language through websites, messaging applications, mobile apps or through the telephone. BOTs for enterprise have different requirements and responsibilities.
Why are chatbots important? A chatbot often named as one of the most advanced and promising inventions of interaction between humans and machines. However, from a technological point of representation, a chatbot only describes the natural evolution of a Question Answering system leveraging Natural Language Processing (NLP).
How Does A Chatbot Work?
The technique to identify the user’s intent and extract data and relevant objects contained in the user’s inquiry is the first condition and the most appropriate step at the core of a chatbot: If you are not able to correctly understand the user’s request, you won’t be able to give the correct answer. Returning the response: once the user’s plan has identified, the chatbot must provide the most suitable answer for the user’s request.
a general and predefined text
a text reclaimed from a knowledge base that includes different answers
a contextualized piece of data based on data the user has provided
data stored in business systems
the result of an effort that the chatbot performed by communicating with one or more backend application
a disambiguating inquiry that helps the chatbot to understand the user’s request correctly