Software Software Services

What Is ChatBot?   


jauhar khan 
@jauhar123 | Posted 14 Mar. 2019


Hello,

A chatbot is an artificial intelligence (AI) software that can reproduce a conversation (or a chat) with a user in natural language through websites, messaging applications, mobile apps or through the telephone. BOTs for enterprise have different requirements and responsibilities.


Why are chatbots important? A chatbot often named as one of the most advanced and promising inventions of interaction between humans and machines. However, from a technological point of representation, a chatbot only describes the natural evolution of a Question Answering system leveraging Natural Language Processing (NLP).

Image result for ChatBot


How Does A Chatbot Work?

The technique to identify the user’s intent and extract data and relevant objects contained in the user’s inquiry is the first condition and the most appropriate step at the core of a chatbot: If you are not able to correctly understand the user’s request, you won’t be able to give the correct answer. Returning the response: once the user’s plan has identified, the chatbot must provide the most suitable answer for the user’s request.

The Answer May Be:

  • a general and predefined text

  • a text reclaimed from a knowledge base that includes different answers

  • a contextualized piece of data based on data the user has provided

  • data stored in business systems

  • the result of an effort that the chatbot performed by communicating with one or more backend application

  • a disambiguating inquiry that helps the chatbot to understand the user’s request correctly